Salon Policies
Please Read Before You Book
To keep every visit smooth, professional and calm for everyone, we kindly ask that you read and understand the following before booking.
On this page
BookingsCancellations & ReschedulingPricing & DesignMaintenance & AftercareRepairs & AdjustmentsHealth & SafetyHead Spa GuidelinesRespect & Salon EnvironmentPaymentGift VouchersChildrenPersonal Belongings
Running late or cancelling?01384 910875Call only — messages may not be seen in time
01Bookings
Appointments are confirmed once a date and time have been agreed. Please give clear details of your requested service when booking so that enough time can be allocated.
For intricate nail art or bespoke designs, please send clear reference images via Instagram Direct Message before booking so we can assess the design and give an accurate quotation.
02Cancellations & Rescheduling
We kindly ask for at least 1 hour’s notice to cancel or reschedule.
For short-notice changes, please call the salon directly. We do not accept cancellations or rescheduling via Instagram, Facebook, text, WhatsApp or any other messaging platform, as messages may not be seen in time. If you do not contact us directly, your appointment may be recorded as a No Show — even if a message was sent.
Repeated last-minute cancellations or No Shows may, at the salon’s discretion, result in:
- A non-refundable booking deposit for future appointments.
- Restrictions on future bookings.
- Future appointments being declined.
Clients arriving more than 15 minutes late may have their appointment shortened, rescheduled or cancelled.
03Pricing & Design
Most prices on our website are “From” prices unless stated as fixed. The final price may vary with length, shape, the condition of your natural nails, products required and design complexity.
For nail art, please send reference images via Instagram Direct Message. We do not provide nail art quotations over the telephone — a written record protects both you and the salon.
Highly detailed or advanced nail art may require a Private Booking Session at £48 per hour. Quotations are given before your appointment where possible, but may change if the design changes.
04Maintenance & Aftercare
Gel / ShellacEvery 2–3 weeks
BIAB & ExtensionsInfill every 3–4 weeks
AcrylicFresh set after two infills (one for oily nail plates)
We cannot guarantee the longevity or performance of any service beyond the recommended maintenance period.
05Repairs & Adjustments
If you have any concerns about colour, design, shape or length, please tell your technician during your appointment so we can adjust immediately. All feedback must be given before your nails are completed.
Once you have left the salon, your nails are deemed inspected, approved and accepted. We can’t offer complimentary corrections for personal preference or a change of mind.
7-Day Complimentary Repair Guarantee
For technical application issues under normal wear, subject to assessment:
- Extension breakage
- Lifting
- Gel chipping
- Charm or gem detachment
We do not offer refunds for completed services.
06Health & Safety
Please tell us before your appointment about any allergies, product sensitivities, medical conditions, medications, diabetes, fungal infections, injuries, pregnancy or other health conditions that may affect your treatment.
We reserve the right to refuse or discontinue any service where we consider it appropriate for the health and safety of clients and staff.
07Head Spa Guidelines
- Please arrive 15 minutes early for consultation and preparation.
- A personalised consultation is required before every Head Spa treatment.
- Not suitable for pregnant clients or clients with hair extensions.
- Late arrival may mean your treatment is shortened, rescheduled or cancelled — please call us if you are running late.
08Respect & Salon Environment
We are committed to a calm, relaxing and respectful environment. Any abusive, aggressive, threatening, discriminatory, intimidating or inappropriate behaviour towards staff or clients will end the appointment immediately, and future bookings may be refused.
09Payment
Payment is due on completion of your appointment unless agreed in advance. Future appointments may be refused where payment has not been made in full.
Prices may change without notice, but confirmed quotations will be honoured unless the service or design changes.
10Gift Vouchers
Gift vouchers are prepaid services and:
- Are non-refundable and cannot be exchanged for cash.
- Are non-transferable unless otherwise stated.
- Must be presented at the time of redemption.
- Must be redeemed before the expiry date — expired vouchers cannot be redeemed, extended, credited or refunded.
- Cannot be replaced if lost, stolen, damaged or altered.
- May only be redeemed against J Nails & Head Spa services.
11Children
Children are welcome, but any child not receiving a treatment must be supervised by a parent or responsible adult at all times, and must not enter staff-only or treatment areas.
Parents are responsible for any damage caused by a child to salon property and for their child’s safety while on the premises.
12Personal Belongings
Clients are responsible for their own belongings. While every reasonable care is taken, we accept no responsibility for loss, theft or damage except where liability cannot legally be excluded. Please keep valuables with you.
By booking an appointment with J Nails & Head Spa, you confirm that you have read, understood and agree to comply with these Salon Policies.
Questions?
We’re Happy To Help
If anything here is unclear, call us on 01384 910875 or ask a member of the team before your appointment.