Our Salon Policies form part of this Agreement. By booking or receiving any service at J Nails & Head Spa, I acknowledge and agree to the following:
Refunds & Aftercare
1
By receiving services I agree not to request a refund after the service has been completed, including if I have changed my mind or am dissatisfied with the results. I recognise the time, skill, products and resources invested in my service.
2
Care and maintenance of my nails after my appointment is my responsibility. I cannot require complimentary repairs, a redo or a refund if I intentionally or accidentally pull, peel, pick, bite, misuse or otherwise damage my nails.
Reactions & Health
3
I have been given information about possible treatment reactions and product sensitivities, verbally or in writing, and accept these may include redness, irritation, swelling, itching or allergic reactions.
4
Should any adverse reaction occur, I agree to return to the salon for assessment and product removal where appropriate, and not to remove professional products myself. Seeking medical advice if symptoms persist or worsen is my responsibility.
5
Allergic or unforeseen reactions can occur despite professional products and correct application. Except where liability cannot legally be excluded, I release J Nails & Head Spa and its technicians from responsibility for such reactions.
6
By booking I consent to receiving the selected services. Where I book for a child under 18 for whom I am legally responsible, I also consent on their behalf.
7
I must inform the salon before my appointment of any relevant medical conditions, allergies, diabetes, fungal infections, injuries, pregnancy, medications or other health conditions.
Extensions
8
Extensions significantly longer than my natural nail bed may reduce structural strength and increase lifting, cracking or breakage. I accept these risks and understand they do not necessarily indicate poor workmanship.
Design Approval
9
Colour, design, shape, length and other aesthetic choices are subjective. It is my responsibility to inspect and approve the appearance of my nails before the service is completed, and to ask for any changes before then.
10
Concerns about colour, design, shape, length or any aesthetic aspect must be raised during the appointment. Once approved, dissatisfaction based on personal preference or change of mind is not a fault, defect, negligence or poor workmanship.
11
Any request after completion due solely to a change of preference will be treated as a new service and may be charged.
12
I confirm I have had a reasonable opportunity to inspect and approve my nails before leaving. By leaving the salon, I acknowledge the service was completed to my satisfaction.
13
The salon may refuse refunds, discounts, complimentary corrections or redesigns, or other compensation where the complaint relates solely to change of mind or personal preference about a choice I approved.
14
The salon distinguishes technical issues from personal preference. Technical issues reported within the guarantee period may be assessed and corrected under the guarantee policy; preference matters do not qualify.
Hygiene
15
Each client has their own dedicated nail tool kit, ensuring tools are not shared between clients during the service. All reusable instruments are cleaned, disinfected and professionally sterilised at the end of each working day.
Chrome Finishes
16
Chrome powder is more delicate than standard gel, especially at the free edge. Typing, opening cans, household chores, frequent hand washing and normal daily impact can cause it to wear, chip or peel sooner. Technical chipping within the guarantee period will be assessed and the original finish repaired where appropriate. Requests to change colour or finish instead will be charged as a new Colour Change service.
Declaration
17
I am in good overall health and have the mental capacity to understand this Agreement. I have read, understood and voluntarily agree to all of its terms before receiving any services.
Client declaration
I have read and understood this Agreement and the Salon Policies, and my questions have been answered.
Signed in salon at your first visit.